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To monitor the progress of your project we have the "Task Payment" system, which generates an exclusive instance for each contracted project.
In this instance your Freelancer will be able to report the progress of the project and according to this progress you will be able to make partial releases of the agreed value.
You will also have available the project chat where it is possible to send files and maintain fluid communication with your Freelancer.
In this instance your Freelancer will be able to report the progress of the project and according to this progress you will be able to make partial releases of the agreed value.
You will also have available the project chat where it is possible to send files and maintain fluid communication with your Freelancer.
Always the first option will be to maintain fluid communication with your Freelancer so that they can resolve the differences directly, but if this is no longer a solution, there is an option called "Open dispute" which is available within the Task Payment instance corresponding to the project in progress.
To access this option just click on the three dots on the right side of the screen and select the option "Open dispute" which will open a form for you to enter the details of the problem, at this point it is important that you can give as much information as possible by attaching evidence and recounting what happened.
After submitting this information the current project will be immediately cancelled, the parties will be notified and our team will start an investigation to finally initiate an arbitration process.
To learn more about the arbitration process we recommend you review our Terms and Conditions, Point 8: view here
You can also review our Refund Policy: view here
To access this option just click on the three dots on the right side of the screen and select the option "Open dispute" which will open a form for you to enter the details of the problem, at this point it is important that you can give as much information as possible by attaching evidence and recounting what happened.
After submitting this information the current project will be immediately cancelled, the parties will be notified and our team will start an investigation to finally initiate an arbitration process.
To learn more about the arbitration process we recommend you review our Terms and Conditions, Point 8: view here
You can also review our Refund Policy: view here
It is not possible to cancel a project that has already been started, if something is not right with your Freelancer or if your needs have changed then we recommend you to use the "Open dispute" option detailed in the previous point.
Yes, it is possible to send external links from platforms such as: Teams, Google Meet, Zoom, etc.
In any case, it is always recommended to leave a written record of what was agreed in that meeting through the official project chat, so there will always be a backup.
In any case, it is always recommended to leave a written record of what was agreed in that meeting through the official project chat, so there will always be a backup.
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